FAQs

Answers to common questions about Boomax AV Rental equipment, pickup, delivery, setup, payments, cancellations, service areas, and technical support.

AV Equipment Rental FAQs

Find answers to common questions about equipment rentals, pickup, delivery, setup, service areas, payments, cancellations, and technical support. If your question is not listed, contact us with your event details.

Need help selecting equipment or planning a complete AV setup? Contact us for a customized recommendation and quote.

Frequently Asked Questions

We rent speakers, subwoofers, microphones, mixers, projectors, screens, TV displays, and event lighting. Customer pickup is available in Monsey, and delivery, setup, breakdown, and technical support can be added.

Submit the quote-request form or call us with your event date, location, guest count, equipment needs, and delivery or setup requirements. We will review the details and prepare a customized quote.

We primarily serve Rockland County and also provide service throughout Orange County, New York City, Northern New Jersey, the Hudson Valley, and nearby areas. Contact us to confirm availability and delivery pricing for your location.

Booking early is recommended, especially for larger events and busy dates. Equipment is not reserved until the required agreement and payment are completed.

Yes. Professional setup, breakdown, and on-site equipment operation are available for an additional fee. Include this request when submitting your event details.

Yes. Delivery, setup, breakdown, and return pickup can be included for an additional fee based on the location, equipment, and schedule.

Cancellations made at least 48 hours before the rental start are eligible for a 50% refund. Cancellations made less than 48 hours before the rental may receive a 25% refund or no refund, depending on the circumstances and rental agreement.

Yes. On-site technical support is available as an additional service. Remote troubleshooting may also be available depending on the rental and timing.

A quote request does not reserve equipment. The required rental agreement and payment must be completed before the equipment is locked in for your date. Available payment methods will be listed on your invoice.

Yes. Customer pickup and return are available in Monsey by appointment. We will coordinate the timing and provide the included cables and accessories.

Contact us as soon as possible. We will help troubleshoot the issue and determine the fastest available solution based on the equipment, location, and support included with the rental.

You can email feedback to rentals@boomaxavrental.com or leave a Google review.

We can help plan the audiovisual portion of your event, including equipment selection, placement, setup timing, power requirements, and technical support.

Contact us for a customized quote or help selecting equipment for your event.

Explore our audio, video, lighting, delivery, setup, and technical-support services.