AV Equipment Rental FAQs
Find answers to common questions about equipment rentals, pickup, delivery, setup, service areas, payments, cancellations, and technical support. If your question is not listed, contact us with your event details.
Need help selecting equipment or planning a complete AV setup? Contact us for a customized recommendation and quote.
Frequently Asked Questions
1. What services do you offer?
We rent speakers, subwoofers, microphones, mixers, projectors, screens, TV displays, and event lighting. Customer pickup is available in Monsey, and delivery, setup, breakdown, and technical support can be added.
2. How do I request a quote?
Submit the quote-request form or call us with your event date, location, guest count, equipment needs, and delivery or setup requirements. We will review the details and prepare a customized quote.
3. What areas do you serve?
We primarily serve Rockland County and also provide service throughout Orange County, New York City, Northern New Jersey, the Hudson Valley, and nearby areas. Contact us to confirm availability and delivery pricing for your location.
4. How far in advance should I book?
Booking early is recommended, especially for larger events and busy dates. Equipment is not reserved until the required agreement and payment are completed.
5. Can you provide technicians for equipment setup and operation?
Yes. Professional setup, breakdown, and on-site equipment operation are available for an additional fee. Include this request when submitting your event details.
6. Do you handle delivery, setup, and pickup?
Yes. Delivery, setup, breakdown, and return pickup can be included for an additional fee based on the location, equipment, and schedule.
7. What if I need to cancel or reschedule?
Cancellations made at least 48 hours before the rental start are eligible for a 50% refund. Cancellations made less than 48 hours before the rental may receive a 25% refund or no refund, depending on the circumstances and rental agreement.
8. Do you provide technical support during events?
Yes. On-site technical support is available as an additional service. Remote troubleshooting may also be available depending on the rental and timing.
9. What is your payment policy?
A quote request does not reserve equipment. The required rental agreement and payment must be completed before the equipment is locked in for your date. Available payment methods will be listed on your invoice.
10. Can I pick up and return the equipment myself?
Yes. Customer pickup and return are available in Monsey by appointment. We will coordinate the timing and provide the included cables and accessories.
11. What if there’s an issue with the equipment during my event?
Contact us as soon as possible. We will help troubleshoot the issue and determine the fastest available solution based on the equipment, location, and support included with the rental.
12. How do I share feedback about your services?
You can email feedback to rentals@boomaxavrental.com or leave a Google review.
13. Can you help plan my event?
We can help plan the audiovisual portion of your event, including equipment selection, placement, setup timing, power requirements, and technical support.
Contact us for a customized quote or help selecting equipment for your event.
Explore our audio, video, lighting, delivery, setup, and technical-support services.